How Do People Interact in Conversational Speech-Only Search Tasks: A Preliminary Analysis

  • Johanne R. Trippas
  • Damiano Spina
  • Lawrence Cavedon
  • Mark Sanderson
Proceedings of CHIIR'17, 2017

We present preliminary findings from a study of mixed initiative conversational behaviour for informational search in an acoustic setting. The aim of the observational study is to reveal insights into how users would conduct searches over voice where a screen is absent but where users are able to converse interactively with the search system. We conducted a laboratory-based observational study of 13 pairs of participants each completing three search tasks with different cognitive complexity levels. The communication between the pairs was analyzed for interaction patterns used in the search process. This setup mimics the situation of a user interacting with a search system via a speech-only interface.

@inproceedings{trippas2017people,
 author = {Trippas, Johanne R. and Spina, Damiano and Cavedon, Lawrence and Sanderson, Mark},
 title = {How Do People Interact in Conversational Speech-Only Search Tasks: A Preliminary Analysis},
 booktitle = {Proceedings of the 2017 Conference on Conference Human Information Interaction and Retrieval},
 series = {CHIIR '17},
 year = {2017},
 pages = {325--328},
 doi = {10.1145/3020165.3022144}
} 
Damiano Spina
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